How professional is your relationship management?
During the scan, your organisation’s current relationship management is assessed. The scan ends with a draft action plan to get you started: targeted recommendations for areas of improvement, development and measurable growth.
The following topics:
are covered during a scan:
- Relational leadership; is there a clear vision on the importance of reciprocal relationships?
- Management of the relationship with stakeholders; how is this designed?
- Effective networking; how are measurably effective meetings ensured?
Relational
leadership:
- Reading documents to assess how relationship management is anchored in the strategy or objectives of an organisation.
- Conducting interviews to test the vision of relationship management in practice.
- Collecting examples of how relationship management has contributed to achieving the objectives of the organisation in the past.
Management relationship
with the stakeholders:
- Gathering information to assess how stakeholders are now analysed and prioritised, and how personal attention to stakeholders is now managed.
- Reviewing the CRM to assess how stakeholder information is now collected.
- Reading documents and conducting interviews to assess how relationship management is now organised internally.
Meeting
the stakeholders:
- Attending network events and interviewing networkers to assess how the meeting with stakeholders is currently organised.
WHO IS IT FOR?
ISRM works with government, business and the non-profit sector, supporting those who have responsibility for their organisation’s networking activity.
WHO ARE WE?
The experts at ISRM, also authors of Managing Authentic Relationships.
HOW DO WE WORK?
A scan consists of:
- Preliminary work (reading documents, conducting interviews, meeting networkers, gathering information, reviewing CRM and/or attending network meetings).
- Session (intended to analyse and discuss all aspects of current relationship management with the most relevant internal stakeholders).
- After the session (a first draft for a plan of action).
INTERESTED?
This post is also available in: Dutch
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