Implementation new relationship management

Implementation
new
relationship management

ISRM provides support for the (further) development of a professional relationship management

Our expertise help organisations in the transition to a modern and effective network organisation that employs a purposeful and structured relationship management policy

Many organisations are currently undergoing the transition to a more flexible network organisation aimed at improving collaboration, both internally and externally. A solid and profitable network is one of the key prerequisites for (business) success, but the development of professional relationship management is new and complex.

ISRM provides support for the (further) development of professional relationship management:

Over a period of 3 to 4 months, we lead a core team of the most relevant internal stakeholders in 4 to 6 sessions through the concrete steps necessary to further professionalise relationship management.
In between sessions, participants apply the theory, which is discussed in the subsequent session.
After this process, which is fully customised after a scan, the new relationship management is largely under construction.

BASED IN THE NETHERLANDS, OPERATING AROUND THE WORLD

ISRM works in Africa, Europa and the Middle-East for universities, cultural organisations, charitable institutions, municipalities and ministries, lobby organisations and multinationals

DEVELOP RELATIONSHIP MANAGEMENT – OUR VISION

The holistic and comprehensive approach of ISRM ensures that a network makes a tangible contribution to achieving the targets. It is based on structuring the entire relationship management; one policy from strategy to implementation. This policy comprises:

RM STRUCTURE - the organisation of the relationship management

Relationship management strategy.
Relationship management governance; roles, tasks and responsibilities of the networkers, networking teams and managers of the network.
Relationship management tools (such as CRM, networking toolkit and networking events).
Strong networking skills and a structured approach for effective networking.

NETWORKING PLAN - spending our scarce personal attention efficiently

Individual networking goals.
Prioritising stakeholders and prioritising stakeholders for the relationship management.
Contact intensity.
Return-on-Relationship.

Managing Authentic Relationships

A quote from the book about networking and relationship management

“The wish to squeeze as much as possible out of the relationship, harms the relationship and increases distance and distrust.”

Monica Bakker

Socratic Dialogue Facilitator at Comenius Courses and co-author of Managing Authentic Relationships

“In an increasingly connected world strategic relationship management is a vital capability for successful organisations. Our vision on relationship management focusses on building and managing a strong network and reciprocal relationships for the entire organisation.”

Managing Authentic Relationships

A quote from the book about networking and relationship management

“A common mistake is that organisations don’t start expanding their network before they find themselves in a crisis. That’s too late! People will be suspicious about your intentions. At that time, the network should already be in place and have a solid basis of reciprocity and trust.”

Robert Collignon

Strategy Director at Deloitte and co-author of Managing Authentic Relationships

“A professional relationship management delivers valuable and measurable contributions to the (strategic) goals of an organisation.”

Janine Dijkmeijer

Former CEO at Nederlands Dans Theater (NDT) about the new relationship management of NDT in the book Managing Authentic Relationships

“The new relationship management required a more outward looking tendency; the willingness to interact more actively and consistently with the world outside.”

Managing Authentic Relationships

A quote from the book about networking and relationship management

“A value network is not so much an outlined path as a directed starting point with an unknown pace.”

Tom Verbelen

Director at City of Antwerp

“The unique and complete vision of the Institute of Strategic Relationship Management has inspired me to make the relationship management within our organisation even more professional.”

Prof. Dr. René Foqué

Emeritus Professor at the Law Faculty of the University of Leuven in the book Managing Authentic Relationships

‘Trust is the lubricating oil for relationships. It reduces the complexity of relationships.”

FOR WHOM?

ISRM works for government, business and the non-profit sector; we work for those with a responsibility for the complex management of an organisation’s network.

BY WHO?

The implementation of a new relationship management is supervised by the experts of ISRM, who are also authors of Managing Authentic Relationships. In addition, experts from the ISRM network provide sessions on the practice of modern relationship management.

HOW DO WE WORK?

In a period of 3 to 4 months, in 4 to 6 sessions, we guide a core team of the most relevant internal stakeholders through the concrete steps needed to further professionalise relationship management. Between the sessions, the participants get to work with the theory, which is always discussed in the following session. After this process, which will be fully custom-developed after a scan, the new relationship management is largely in the works.

INTERESTED?

Ask us for a proposal for a customised proposal; send us a request via info@relationshipmanagement.eu.

The book about relationship management 'Managing Authentic Relationships '

Order our book
about relationship management

This book published by Amsterdam University Press is now available for sale online

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